Fairmont Utility customers have recently been victimized by phone scams.
Callers claim to be from Fairmont Utilities and threaten to turn off utility services if they are not paid immediately. Scammers may even manipulate Caller ID to make it look like they are calling from Fairmont Utilities.
Our customer should know that staff from Fairmont Utilities will never call and demand immediate payment to avoid service shut off. If your account is in danger of disconnection, a past due notice will be sent through the mail so you can make payment arrangements before the service is disconnected.
If you receive one of these calls, hang up immediately. You may contact Fairmont Utilities at 507-238-9491 to report the call and verify the status of your account.